Davis Willms

Engineering Digital Business

The Center Smart Services

We support leading companies in the manufacturing industry with the knowledge and resources they need to establish and operate a profitable digital business.

We solve key questions for the development and management of the digital business. These include developing a customer-centric value proposition, optimising pricing models and service level agreements or designing a digital customer journey. Thanks to our “Smart Service Engineering” development approach, our partners and customers develop profitable smart services up to eight times faster.


“Return on Data Investment” as a strategic investment decision

Do you want to build your digitization strategy to maximize profits and make the right investment decisions based on the data situation to successfully…

Using AR in Service

AR enables the documentation of maintenance operations and troubleshooting, and thus a successive accumulation of work instructions, which are supplemented by multimedia content, and

Indirect distribution of digital products

Digital products present new challenges to the previously established structures of manufacturer, dealer and service partner as well as customer. Digital products offer customers…

Our aim: Support Digital Business Engineering

We offer you a broad spectrum of different services and options when you work with us. Our aim is to help you move forward on your way towards Industrie 4.0. This includes university-qualified programs for further education and training, the optimization of business processes as well as the development of new business models.

Our portfolio also includes unique possibilities to join our broad international network and work together with partners – all in the framework of our large community at the Smart Logistics Cluster on the RWTH Aachen Campus. Once you have become a part of our community, you will have access to our work groups, our creative inno circles, informative conferences and detailed workshops and courses. Read on to learn more about how you can become part of our community today!

What makes us unique

When working with us, you do not only benefit from our great network of renowned partners, but also from our own process model for the development of new digital services: the so-called Smart Service Engineering. The very core of this innovative design model (right) is a crucial step: The development and testing of solution-oriented prototypes. These help to overcome the usual long and costly period of extensive analyses and development-phases by, instead, targeting one specific problem and thus producing results very quickly. By doing so, the prototypes also help to generate learning results more quickly than standard procedures. Work with us to develop innovative smart services for your company with a clear target and focus on customer satisfaction. Read more to see how we help you to develop smart services way beyond the sole creation of a demonstrator!

Image of the Smart Service Engineering Process


Work with us

Do you want to build a profitable digital business and run it successfully? Whether you are at the beginning of your digitalization strategy, have already successfully implemented innovations or are facing challenges in the sales of your smart services: As a member of the Center Smart Services, you benefit from our unique expertise for the development and management of your digital business. Find out everything about our optimized membership types, their contents and cooperation possibilities with us here!

Our community

Center Smart Services Member Logos