Engineering Digital Business

The Center Smart Services

We support leading companies in the manufacturing industry with the knowledge and resources they need to establish and operate a profitable digital business.

We solve key questions for the development and management of the digital business. These include developing a customer-centric value proposition, optimising pricing models and service level agreements or designing a digital customer journey. Thanks to our “Smart Service Engineering” development approach, our partners and customers develop profitable smart services up to eight times faster.

Upcoming events:

17.09.2019 Sales Summit: How to sell a Smart Service
24.10.2019 Experience Day – Successful Use of Machine Learning in Field Services
05.11.2019 Future of the textile production chain – Smart Business due to Smart Services
13. – 14.11.2019 Convention on Digital Opportunities “Digital Value”
13. – 15.11.2019 Further Education Course Smart Service Manager (I)
25. – 27.11.2019 Further Education Course Smart Service Manager (II)

All events 2019


B2B-Customer Journeys

A successful digital B2B customer journey increases customer satisfaction and creates an important factor for long-term customer relationships. In this way, valuable customer insights…

Welcome, P3!

The Aachen-based company P3 specialises in the areas of electric mobility, autonomous driving, digital and connected services as well as business innovations, which makes…

We asked Klaus Böckers | Director Central & Eastern Europe | Geotab

He explained how Geotab addresses the topic of E-Mobility and why, in November 2018, it was decided to cooperate with the Center Smart Services at RWTH Aachen

Our aim: Support Digital Business Engineering

We offer you a broad spectrum of different services and options when you work with us. Our aim is to help you move forward on your way towards Industrie 4.0. This includes university-qualified programs for further education and training, the optimization of business processes as well as the development of new business models.

Our portfolio also includes unique possibilities to join our broad international network and work together with partners – all in the framework of our large community at the Smart Logistics Cluster on the RWTH Aachen Campus. Once you have become a part of our community, you will have access to our work groups, our creative inno circles, informative conferences and detailed workshops and courses. Read on to learn more about how you can become part of our community today!

What makes us unique

When working with us, you do not only benefit from our great network of renowned partners, but also from our own process model for the development of new digital services: the so-called Smart Service Engineering. The very core of this innovative design model (right) is a crucial step: The development and testing of solution-oriented prototypes. These help to overcome the usual long and costly period of extensive analyses and development-phases by, instead, targeting one specific problem and thus producing results very quickly. By doing so, the prototypes also help to generate learning results more quickly than standard procedures. Work with us to develop innovative smart services for your company with a clear target and focus on customer satisfaction. Read more to see how we help you to develop smart services way beyond the sole creation of a demonstrator!



Work with us

Do you want to build a profitable digital business and run it successfully? Whether you are at the beginning of your digitisation strategy, have already successfully implemented innovations or are facing challenges in the sales of your smart services: As a member of the Center Smart Services, you benefit from our unique expertise for the development and management of your digital business. Find out everything about our optimised membership types, their contents and cooperation possibilities with us here!