21. November 2018

“We Create Living Spaces For Generations to come” – this is the motto of the more than 100-year-old family business Viessmann. The company was one of the first in its industry to take up the challenges of digitisation and took advantage of the opportunities offered by digital services at an early stage. Online functions in Viessmann devices are now standard and topics such as IoT and Smart Home applications are part of the day-to-day business.

Viessmann’s heating controls, which were analogue until a few years ago, can now be conveniently controlled digitally via smartphones and computers. Smart services such as the display of heating curves, operating states, time programs or parameters of the heating system have long been established and apps for optimising energy costs are now also part of the portfolio of this family-run company with a long tradition.

The motto of the cooperation between Viessmann and the Center Smart Services at RWTH Aachen University is the “New and smart definition of services”.
In addition to the existing service concepts of the North Hessian company, further Smart Services are to be developed and established. The focus will be on customer-oriented functions to ensure digital communication between companies and customers. This includes, for example, the app-controlled assignment of the company’s own customer service as well as the associated appointment coordination with all parties involved. In addition to the possibility of simplifying the reaction to a service case, predictive functions are also the focus of ideas. For example, warning messages should – that is the goal – automatically inform about a possible failure of the system and recommend appropriate countermeasures. This would ensure trouble-free operation of the boiler for both the installer and the owner of the heating system.

These and many other ideas will be developed, discussed and evaluated in various workshops with Viessmann and the Center Smart Services.