2. December 2019

Welcome, GMS Development!

We welcome GMS Development GmbH, the expert for powerful cloud solutions in After Sales and Field Service Management, as a newly enrolled company to the Center Smart Services Community!

The Paderborn-based software and consulting company equips companies worldwide with IT solutions that make customer service more innovative, reliable and sustainable. For more than 30 years, GMS Development has accompanied, supported and optimized service organizations worldwide, making customer service noticeably easier for users.

Industry-oriented service solutions

GMS Development has set itself the task of identifying important market trends at an early stage and developing industry-oriented product and solution offerings focusing on these trends. The company has been one of the pioneers of digitalization from the very beginning. Its own cloud solution “Service1” is an all-in-one solution suite for innovative customer service 4.0 and allows users to take quality and performance to a new level within the framework of digital transformation.

Thus GMS Development fits perfectly to the Center Smart Services, which always aims to be aware of all the most recent developments in the area of digital data-based services.

Smart Services improve efficiency

Adding Smart Services to the existing portfolio and thus increasing productivity – this joint goal of GMS Development and Center Smart Services helps to further improve the efficiency of existing service offerings. This is achieved, for example, with the personal smart service assistant “Service1 Newton”, which is used to design field service processes in innovative ways.

This solution supports service staff with natural-language communication to improve quality, productivity and service excellence. Service1 Newton enables the processing of data from the service department and Internet of Things with artificial intelligence and makes it usable in all environments: on smartphones, tablets or laptops as well as on the on-board computers of service vehicles.

As an expert for digital services with comprehensive know-how in the field of machine learning, GMS Development can contribute a great amount of experience to the cooperation with the Center Smart Services and thus contribute to the mutual exchange of knowledge!