“With this cooperation, we are specifically expanding our sustained commitment in the field of digital risk prevention and now have even more opportunities to test the application in real operational practice together with our customers and partners from the insurance industry,” says Hendrik F. Löffler, managing partner of Funk. “This is unprecedented among industrial insurance brokers in Germany.”
However, this is not the first industry to face this issue. Other industries have also faced the challenge of digitization and have long since recognized the opportunities and successfully integrated them into production and service processes.
Among other things, they spotlighted how data from networked machines is used to understand customer product usage. The consortium also learned about
This competition enables companies to have relevant business cases worked on by students from RWTH Aachen University, and thus from a completely different perspective.
Do you want to build your digitization strategy to maximize profits and make the right investment decisions based on the data situation to successfully promote the digitization potential of your company?
AR enables the documentation of maintenance operations and troubleshooting, and thus a successive accumulation of work instructions, which are supplemented by multimedia content, and
Digital products present new challenges to the previously established structures of manufacturer, dealer and service partner as well as customer. Digital products offer customers direct added value and provide manufacturers with the opportunity to gain insights into the usage phase of their products. At the same time, dealers have little interest in selling digital products due to the high distribution costs of digital products and the small sales volume compared to machines.
Customer Insights, the knowledge of the customer’s needs, is the key to a comprehensive 360° customer understanding and a fundamental element on the way to more customer centricity.