Research

Our research

Research at the Center Smart Services is numerous and diverse: Industry projects, internal research tasks and cooperations with the FIR and RWTH Aachen University are just some of our research activities. We also promote and support students and young talents in cooperation with external businesses. Below, you can find all relevant Information on our current and past projects. If you have any questions or ideas, feel free to contact us anytime! Contact 

Zukunft des Facility Management

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Market study: Industrial machine learning

Machine-Learning-processes belong to kind of digitization technologies that are difficult for companies to grasp: How does it work? What benefits does it really hold? How do I chose a suitable provider? The market-study “Industrial Machine Learning” aims to answer these questions. Manufacturing industries will be able to identify new potential with the help of machine learning technology. The study also supports business in choosing the most suitable strategic machine learning partner for the use in manufacturing companies.

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Zukunft des Facility Management

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Consortial study: Future of facility management

Together with the company Drees&Sommer we are currently conducting a research study on the topic of facility management. The aim is to research what kind of changes the digitization of facility management requires. With the help of a Delphi-study future trends of the industry are to be defined. Based on the findings it is also the aim to develop new business models and strategies.

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Consortial project: Sale of smart services

Thanks to digital technologies, industry businesses know how their products are used. To benefit from this knowledge and generate additional sales, digital services, so-called “smart services” are becoming more and more important for companies. In the beginning of 2018, we began developing a roadmap which is supposed to guide companies when it comes to selling smart services to customers.

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Arbeitskreis Smart Service Engineering

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Research and study group “smart service engineering”

The research and study group 2018 is the perfect opportunity to share personal digitization experiences and share information on the Topic of “smart service development” with others. During the meet-up, there will be enough time to learn from best practices as well as less successful examples of the industry, which can be used to derive an improved process of activities. The cooperation also includes practice-oriented presentations and will introduce newly developed methods and concepts.

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Case-Competition: Open-Innovation-Studentenwettbewerb 2016/2 mit SMS digital

FIR

Case competition: Open innovation student competition

For seven years now, the FIR at RWTH Aachen University has set up a student competition in cooperation with the Walter Eversheim Foundation. Since its foundation in 2015, the Center Smart Services has also been actively involved in the organization of the creative competition. Find out all about the latest competition as well as the competitions of the last years. Would you like to take part in the competition as a company or student? Read on to find out what the requirements are and how it works!

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Konsortial-Benchmarking ``Datenbasierte Dienstleistungen 2016``

FIR

Consortial benchmarking “data-based services 2016”

Thanks to data-based services, implicit customer demands can be identified and addressed by offering additional services. New flexibility possibilities offer the potential to adjust services continuously to changing framework conditions. The scalability of data-based services offer the chance to reach out to a large number of customers within a short period of time.

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Konsortialprojekt Smart-Service-Check - Sprint I

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Consortial project “smart service check – sprint I”

In the framework of this project, we developed a model as well as a model-based tool that makes it easy to evaluate the maturity of a smart service offered by an industrial service provider. The instrument creates transparency regarding the current state of a company on its way of becoming or being a smart service provider. It serves the purpose of identifying key activity topics and improvement potential. The project is carried out by the enroled members of the Center Smart Services Greengate AG, SICK AG and ZITEC Industrietechnik GmbH. The FIR e.V. is involved as well as the “TIME Research Area” of the RWTH Aachen University.

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Konsoritalprojekt Smart-Service-Check - Sprint II

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Consortial project “smart Service check – sprint II”

Based on the results of the successful smart-service-check sprint I, company-tailored data-based services are developed. For this purpose, successful practices are researched, analyzed and categorized. Building on this, individual, real-to-implement data-based services are developed. Finally, the partner’s individual results are combined with the successful practices and used to derive generic types of data-based services in the form of blueprints.

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Konsortial-Benchmarkin ``Service-Innovation 2015``

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Consortial benchmarking “service innovation 2015”

The research field “service innovation” makes it possible to follow a target-oriented innovation process to generate a stable service offering holding significant additional value for the service user. The systematic development of business models makes it possible to gain a clear understanding of the changing customer requirements and their anticipation. Only if services are kept up-to-date and developed further continuously, the challenges of the service business can be overcome.

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