About us

The Center Smart Services Mission

The overall topic of digital transformation and smart services keeps growing in all industrial areas. More and more companies realize just how crucial data can be for their overall success and their future development. This is why researchers and industrial engineers all over the world are working hard to make the vision of Industrie 4.0 a reality. The Center Smart Services is also deeply dedicated to this idea and the concept of Smart Service Engineering. To help make it come true, the center works with international, renowned scientific and industrial partners to form a unique amalgamation of powerful experts on this topic. Ever since its founding in 2015, we have not only developed and optimized data-based services for the producing industry but we have also helped many businesses to collect and use data to give recommendations for future actions. Furthermore, our small group of experts has grown and become a large international network, whose impressive strength and creativity we all benefit from.

Smart Service Engineering



To support industrial businesses with the development of data-based services, we developed our own innovative procedure model: The Smart Service Engineering Cycle. The very core of this design model consists of the fast designing and testing of solution-oriented service prototypes.

Instead of being stuck in costly and lengthy phases of analyses and development, this procedure model focuses on a very fast realization process, which makes it possible to achieve learning effects very quickly. This increased speed is one of the most important target variables when it comes to the development and implementation of new services and the overall success of digital transformation processes. While more and more companies fill the market with different industrialization scenarios, it is essential to be able to offer new smart service solutions to customers quickly. We discussed this need for speed in great detail with our guests during an event in December 2018, when we met at the Center Smart Services with partners, guests and selected specialists. Our Smart Service Engineering model supports companies during the entire development process of a new service. This process ranges from the strategic placement of the service to the identification of customer requirements and the development of the service prototype and finishes, finally, with the rollout of the market-ready service and the development of new markets. To offer cooperating companies the adequate help they need, we use a unique set of methods and benefit from the outstanding infrastructure of the Smart Logistics Cluster. The campus surrounding was built together with our partners and includes a demonstration lab as well as numerous innovation labs and ready-to-use IoT-platforms.


We, at the Center Smart Services, are looking forward to design unique solutions with you for your tansformation plan with the help of our development. We also want to define a digitalization strategy, which will help you on your way towards Industrie 4.0. Our services are aimed at companies wishing to explore new business fields with smart services and make use of their data with the help of modern data analysis approaches (such as machine learning). Further education offerings and industrial services on the topic of smart service implementation complete our portfolio.

Are you curious to find out more? We are happy to find individual cooperation possibilities for you – send us a message! You can read more about memberships at the Center Smart Services here. If you are interested in becoming part of our team, have a look at our current vacanies.


The Center Smart Services always works on different research projects, which we use to support companies on their way towards the digital world. Shortly after our launch (2015), we presented possible fields of research to our founding members. The areas of research change and grow all the time, just as the state of Industrie 4.0 changes as well. The exact choice of projects to participate in and topics to discuss is always subject to availability and personal preference – both are discussed with the members of the Center Smart Services before any decision is made.

One of our reference projects from the field of digital transformation is the development of promising digitalization strategies for the future with InfraServ GmbH & Co. Knapsack KG. We are also proud of the successful development of our Demonstrators: the digitially connected pump for Flowserve, the stencil machine for PRYM and the Industrie-4.0-Robot for PTC.

You can find an overview of all our past and current activities here.

Center Smart Services initiators

Smart Logistics Cluster on RWTH Aachen Campus

It is the goal of the Smart Logistics Cluster to make it possible to experience complex interdependencies between logistics, production and service offerings. Aimed towards an entirely new way of intensive on-site cooperation between research and industry experts, complex value chains are looked at from a new, holistic point of view. To do so, the entirety of internal and external flows of goods and information is examined as well as the exchange of services

FIR e.V. at RWTH Aachen University

The FIR is a non-profit, cross-industry research institution at RWTH Aachen University. The FIR works in the area of business organization and corporate development. The institute researches, qualifies, teaches and supports in the areas of service management, information management, production management and business transformation. As a member of the Industrial Research Association, the FIR promotes research and development in favour of international corporations as well as small and medium-sized companies. The FIR is also registered as a so-called Johannes Rau Research Institute. As such, it supports the research strategy of the federal state of NRW and participates in relevant regional clusters.

TIME Research Area

TIME stands for Technology, Innovation, Marketing and Entrepreneurship. The members of the Research Area pursue an ambitious teaching and research programme with a clear focus on conception, development and sale of technological innovations. It is the common goal, to teach scientists, practitioners and students valuable, evidence-based Knowledge regarding questions on the conception, the development, the design and the sale and commercialisation as well as the improvement of (new) products, services and business models. This applies to both established and newly founded organisations. By bundling the experience and Expertise of the involved experts, TIME Research Area is able to offer a unique mix of knowledge, global connections and practical experience.

Our members

If we had to come up with a slogan for our community, it would most probably be this one by Henry Ford:

„Getting together is only the beginning, staying together is progress and working together is success”

Although this is a quote of the past century, the company-founder and pioneer expresses what characterises our success for us and our members. Only a few years ago, the Center Smart Services was just an idea. In 2015, the foundation stone was laid for the construction of the center-building. Today, we can already look back on many successful projects and studies with international companies and a continuously growing network. This network is full of members who make use of the opportunities that come with a Center Membership by actively working with us and bringing in their own creative ideas. The members of the Center Community meet up regularly to discuss the latest trend topics and developments. The next Center Conference is scheduled for summer 2020!