Research

Our research

The Center Smart Service develops solutions for successful digital business in the manufacturing Industry. It does so in projects together with leading Industry companies. As a result of the projects, best practices are identified, analysed and used to derive practicle solutions for the project partner. As one of our project partner, you will gain exclusive insight in the methods and strategies of leading companies and profit from the expertise of international universities leading in the area of Industrie 4.0 and smart services.

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Fotolia

Customer Insights

Consortial benchmarking
Kick-off: 21. November 2019
Project finish: Q3 2020

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Customer demands: If you try to meet them, you are already one step ahead of the competitors. If you can identify customer demands by conducting your own data analyses, you have an even greater competitive advantage! The procedure that can help you gain valuable information to use in the competition for happy customers is called Customer Insights.

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Fotolia

Digital Service Development

Consortial project
Kick-off: November 2019
Project finish: Q4 2020

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Do you know how to develop digital services systematically so that they meet the customer demand? Can you implement your innovative smart services successfully and with short development times? Not yet? The goal of our new project is the accelaration of the digital service development process to improve time-to-market by focussing on the very substantial development content.

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Fotolia

Industrie 4.0 Business Configurator

Consortial project
Kick-off:  Q4 2019
Project finish: Q4 2020

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Do you know which digital services are suitable for your company and which skills you need to establish them? In our new project “Industrie 4.0 Business configurator”, we will focus on the future positioning of manufacturing businesses in the time of digitisation. Together with you, we will define what is most important and develop your successful digital business in just 12 months.

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Adobe

Expert Circle Machine Learning

Consortial study
Kick-off: Q4 2019
Project finish: Q4 2020

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Benefit from our successful market study and build on the results together with us! Within the framework of the Expert Circle “Industrial Machine Learning”, you will find out which complex possibilities and potentials Machine Learning offers and how users can find and choose the right provider.

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B2B-Customer Journey 

Consortial project
Kick-off: Q4 2020
Project finish: Q4 2021

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Within the framework of the new consortium project “B2B Customer Journey”, you will research how and by what means business customers find their way to you. To know how to establish a long-term customer relationship offers you an important competitive advantage! As part of the project, you will learn how to tailor your digital B2B customer journeys to the actual demands of your customers.

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Active projects

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Subscription Business

Benchmarking
Kick-off: 28.05.2019
Project finish: Q3 2020

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Subscription business models make it possible to transfer the technological possibilites of Industrie 4.0 into measurable success. Join our latest benchmarking, become a project partner and learn how companies use subscription businesses to increase their success, realise continuous innovations and establish a customer relationship and lasting customer loyalty.

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Completed projects

Industrial Machine Learning

Kick-off: 28.01.2019
Project finish: June 2019

How does Industrial Machine Learning work? What benefits does it offer? How do I chose a suitable provider? The market survey “Industrial Machine Learning” answered these questions. Manufacturing industries learned how to to identify new potential with the help of machine learning technology and choose the most suitable strategic machine learning partner. The survey is now finished.

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Sale of Smart Services

Kick-off: February 2018
Project finish: February 2019

78 Solution elements organised in 8 topic clusters and structured into 4 different phases – that is the result of the consortial project on the topic of “Sale of Smart Services”. Are you curious to know more? Segmentation criteria, the quantification of a benefit promise in monetary values and the right way to chose a distribution channel – all of these were among the project results.

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Future of Facility Management

Kick-off: February 2018
Project finish: 26.03.2019

Together with Drees&Sommer and an expert consortium, we researched what type of innovations digitisation demands in the field of facility Management. With help of a delphi-survey, future trends in the Industry sector could be identified and new business models and strategies were developed.

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Data-based services 2016/2017

Kick-off: October 2016
Project finish: June 2017

This study looked into the reasons for success of data-based services. It also researched how succesful top performers differ from others regarding the development and offer of data-based services. The study initiator and 75 international providers of industrial data-based services took part in this study.

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Smart-Service-Check – Sprint I

We developed a tool that allows the evaluatio of a service provider´s smart service readiness in form of a maturity degree. This creates transparency on the Status Quo of a company and makes itpossible to identify focal points of activities and improvement potential. The project was carried out by the enrolled members of the Center Smart Service Community.

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Smart-Service-Check – Sprint II

Based on the results of the succesfull smart service check sprint I, company individual data-based services were developed. To do so, successful practices were researched and it was analysed and categorised how they differ in form and type. The results were used to derive generic types of data-based services and design blueprints for them.

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